Tenant Relationship Manager

Title Tenant Relationship Manager
Location Spain, Valladolid
Publication Date 21 Sep 2015


We are looking for a Tenant Relationship Manager, service oriented and with commercial mind set, with a strong motivation to develop our business – Show us how you would do it!



Your role is to assure relations and RIO Shopping tenant satisfaction, providing them the development of their commercial activity and improving the sales of the shopping destination.

  • Develop and implement routines for the interaction between RIO centre management and tenants, including information and communication in order that tenants can perform their commercial activity in the best way.
  • Listen to, coordinate and take action to solve any issues between centre management and tenants.
  • Secure early awareness and/or act on business risks and opportunities.
  • In cooperation with Leasing, support and give input to lease strategy for an optimised tenant mix.
  • In cooperation with Finance support routines with rent collection.
  • Accumulate, analyse and follow up on tenant data and tenant performance, and distribute key figures to different stakeholders.
  • Prepare communications, reports and meetings with tenants about news, performance of the centre, upcoming events, safety, etc.
  • Management on the floor such as, tenants shop fronts, tenant compliance with centre regulations,
  • Regular dialogue and follow up with tenants at the retail destination.
  • Optimize tenant communication tools, e.g. the Tenant Portal
  • Secure systematic and rational judgements based on relevant information.


Ability to create trustful relationships.

Commercial mind set and service minded.

Ability to plan, organise and coordinate

Ability to work in partnership

Good command of English and Spanish both written and spoken

1 year work experience of retail in shopping centres or in a leasing department.


We are waiting for you!

Should you have any doubt regarding this position, please contact Eva Vivó, eva.vivo@ikea.com.


Please send your application online until 6th October 2015